Refund Policy

This Refund Policy applies to all paid services offered by ProLexBot, including Prime subscriptions obtained through purchase. We want you to be satisfied with our Service, and we handle refund requests fairly on a case-by-case basis.

You may be eligible for a refund if:

• You request a refund within 14 days of purchase
• The Service did not function as described and we were unable to resolve the issue
• You were charged in error (duplicate payment, incorrect amount)
• A technical issue on our end prevented you from accessing paid features for a significant portion of your subscription period

Refunds are generally not provided when:

• More than 14 days have passed since the purchase date
• The subscription was activated via a free redeem code (no payment was made)
• The subscription was granted by an admin (no payment was made)
• You simply changed your mind or no longer need the features
• Your server was deleted or the bot was removed by your choice
• Your access was terminated due to a violation of our Terms of Service

To request a refund:

1. Join our Discord support server
2. Open a support ticket in the appropriate channel
3. Provide your Discord User ID, the server ID, and a brief explanation of why you're requesting a refund
4. Include any relevant proof (screenshots, transaction IDs, error messages)

We aim to respond to refund requests within 48 hours.

Approved refunds will be processed through the original payment method. Processing time depends on your payment provider but typically takes 5–10 business days. Upon refund, your Prime subscription will be immediately deactivated.

In some cases, we may offer a partial refund proportional to the unused portion of your subscription. This is determined on a case-by-case basis at our discretion.

If you initiate a chargeback or payment dispute without first contacting us, we reserve the right to permanently ban your account and all associated servers from the Service. We encourage you to contact us first — we're happy to resolve issues directly.

We may update this Refund Policy at any time. Changes apply to purchases made after the update date. Existing refund requests will be handled under the policy in effect at the time of purchase.

For refund inquiries, reach us through our Discord support server or email us directly if provided in the server.